Attention Something Went Wrong During the Authentication Process Please Try Signing in Again
Hello KMavridis,
When you said "set up account for Teams", did you mean trying to set up Teams for free at this site:
https://products.office.com/en-US/microsoft-teams/group-chat-software
If so, please try to use a different browser, and try browser InPrivate mode to see the result. If issue persists, could you please share a full screenshot of error or warning you received, and the impacted account address in Private Message for further checking? You can access Private Message via this link: https://answers.microsoft.com/en-us/privatemessage/inbox .
Best Regards,
Anna
---------------------- * We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
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Hello Anna,
Yes, I tried with the link you provided, and this is what I get:
Also tried with a different browser/private mode and the result is the same.
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Hello KMavridis,
I've sent one private message, please try to access this link with the account you use to post this thread to see if it works: https://answers.microsoft.com/en-us/privatemessage/inbox .
Best Regards,
Anna
---------------------- * We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
* Beware of scammers posting fake support numbers here.
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Thank you Anna,
I have now sent you a private message with the required details.
Best regards,
KMavridis
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Hello KMavridis,
Thank you for your information, I found that you currently still haven't registered to Microsoft Teams system.
After further testing, when I clicked "Sign up for free", it prompted me a new window to enter my personal account address:
After comparison, I guess that your error occurred on this step after inputted your address.
I think that there might be something preventing you from signing in for authenticating account. If it's convenient, please change to a different network to see how it goes, for some networks may block traffics that's needed to set up. Also check if there's any antivirus, firewall on your PC, temporarily disable them.
Moreover, please use one browser, for example, chrome:
1. Open InPrivate mode, click "…"->More tools->Developer tools:
2. Open Teams official page, click "Sign up for Free" button, go the step where you will enter your account address, enter your address, not click "Next" currently:
3. Click "Network" -> Tick "Preserve log", "Disable cache" checkbox, then click "Clear" icon as above shows.
4. After cleared all entries, then click "Next" on login window:
5. Please check if there's explicit error related with login.live.com, signup.microsoft.com, HTTP 4** and HTTP 5** so on. If any, you can also share a screenshot of it with us.
If any result, please do not hesitate to contact me.
Best Regards,
Anna
---------------------- * We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
* Beware of scammers posting fake support numbers here.
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Hello Anna,
Thank you for the instructions, I have followed them and sent you a screenshot in a private message.
In general, I have attempted signing up over the past few months on different networks, PCs, browsers, etc - the error is always the same. Thus, I consider the possibility of network connectivity issues unlikely. In addition, this is my personal email account and I login daily without any issues. After all, the authentication process is more or less same. What appears to be failing is the sign up to Teams, once the authentication has completed. This is also evident as there are only 200 OK responses in the network traffic I sent you.
Thank you for your ongoing support,
KMavridis
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Hello KMavridis,
I will try to consult our senior supports about your scenario, and will come back to update as soon as possible.
Best Regards,
Anna
---------------------- * We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
* Beware of scammers posting fake support numbers here.
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Hello KMavridis,
We need to collect HAR file, could you please reproduce this issue via about 5 steps, then right click it-> "Save all as HAR with content"? For we still need to see the header request and header response for these entries:
You can share the HAR file with me in Private Messages.
Best Regards,
Anna
---------------------- * We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
* Beware of scammers posting fake support numbers here.
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Hello Anna,
I've prepared the HAR file, it's 12MB. How can I upload it, the text editor only supports uploading of images. I used the "Upload file" link at the bottom of the page, so I have provided the HAR file in a private message.
Best regards,
KMavridis
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Source: https://answers.microsoft.com/en-us/msteams/forum/all/cannot-sign-up-for-microsoft-teams/42e1ea69-c847-400d-b2cd-f1ab34e508d1
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